Tuesday, March 18th, 2008
Telia & Cogent
Some of you may have heard that there’s an issue right now between two of the world’s largest Internet Service Providers. Basically, they’re refusing to exchange traffic with each other.
Unfortunately blip is a customer of one of these ISPs (Cogent Communications). They’re not our only ISP, but they’re one of our primary ones. For this reason some of you — particularly those of you in the European low countries — may experience issues getting to blip at the moment.
Please accept our apologies for this. We’re working as fast as we can to address the situation by expressing our dissatisfaction directly to both Cogent and Telia and by re-routing as much traffic as possible via alternate providers.
UPDATE: We’re routing around the situation and all should be good. If you have any issues or questions please e-mail support and we’ll lend you a helping hand!
on Tuesday, March 18th, 2008 at 12:28 pm:
Did you mean the Nordic countries and not the low countries? Telia is a Swedish operator and doesn’t have much business in the low countries as far as I know.
However, I’m a Telia customer in Denmark and I have frequent troubles getting fast connection speeds to blip. This has been going on on and off (mostly on) for over a year. My connection is a 1.5 mbps downstream line, but I rarely go over 15 kilobytes/sec when downloading videos from blip. Can this be related to the current fights between Cogent and Telia?
on Tuesday, March 18th, 2008 at 1:36 pm:
Andreas,
I wouldn’t necessarily chalk that up to the current fight between Cogent and Telia. We’ve heard of European issues before, and they’re usually short-term and related to routers in Europe itself — and out of our control. That said, we can do quite a bit to diagnose this if you drop an e-mail to support and include a traceroute. Our sysadmin (Jing Lee) will take a look at that and try to find out what’s up.
It may be that we have to update our routing tables, or maybe that your ISP is shaping traffic in a way that negatively affects blip. Either way we’d hopefully be able to come to a resolution.
Yours,
Mike
on Tuesday, March 18th, 2008 at 3:30 pm:
It wouldn’t surprise me if it was my ISP that is ’shaping traffic’ in some inconvenient way. I’m in the US currently, but I’ll send a traceroute when I get home. :o)
on Tuesday, March 18th, 2008 at 5:31 pm:
im in the US and I experience slowness, stopping and choppyness in playback. is this the reason?
on Wednesday, March 19th, 2008 at 8:49 am:
Hey G,
It’s possible this is the reason, but it isn’t necessarily. If you e-mail support@blip.tv we can help you.